Last updated: June 3, 2018
Last updated: June 3, 2018
What personal information do we collect from the people that visit our website?
When ordering or registering on our site, as appropriate, you may be asked to enter your Name, Email address, Mailing address, Phone number, Credit card information, income information, loan information, or other details to help you with your experience.
When do we collect information?
We collect information from you when you place an order, fill out a form or application, or enter information on our site.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for more information, surf the website, or use certain other site features in the following ways:
- To personalize user’s experience and to allow us to deliver the type of content and product/service offerings in which you are most interested.
- To improve our website in order to serve you better.
- To allow us to better service you in responding to your customer service requests.
- To administer a contest, promotion, survey or other site feature.
- To quickly process your transactions.
- To send periodic emails regarding other products and services.
We or a representative of National Student Loan Service Center may call you and/or send you an email to communicate with you, to verify your identity in order to allow access to your services, conduct online transactions and to maintain measures aimed at preventing fraud and protecting the security of your PII. We may also contact you for marketing or promotional purposes with company news, or news of our services or offers. You may unsubscribe to marketing emails by following the instructions that are included in the e-mails that you receive.
By submitting your request you are consenting to being contacted by us or by our business partners, through any means, based on the information you provide to us, even if you have opted into the National Do Not Call List administered by the Federal Trade Commission, any state Do Not Call List or the Do Not Call List of any specific institution. If, after you are contacted by that product or service provider, you do not wish to be contacted by that person again you must make a specific request to the product or service provider.
We may share or disclose your Personally Identifiable Information to third parties, including under the following circumstances:
We may disclose your PII to other companies that help us correspond with you or who may assist us in providing services to you.
We may disclose or report your PII when we believe, in good faith, that the disclosure is required or permitted under law, for example, to cooperate with regulators or law enforcement authorities or to resolve consumer disputes.
If we are involved in a merger, acquisition, or sale of all or a portion of our assets, you will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your PII, as well as any choices you may have regarding your PII.
Third Party Offers
We may share your information with third parties who may have offers that you may be interested in learning about.
How anonymous information is collected and used
We collect certain types of non-personal information and technical data from each visitor to our website(s). For example, when you click on a banner advertisement or text link that is associated with one of our websites, the banner or text placement, along with the time of your visit, your Internet Protocol address and other path-related information, is sent to us. Similarly, the page requests you make when you visit our website(s) are stored and used by us. We use this information, none of which is or can be personally associated with you, for statistical and analytic purposes, to help us understand which page views are most appealing to our customers and to help us improve the likelihood that we will be able to offer you only products or services in which you have a genuine interest.
We use “cookies” to track your interaction with our website, so we can learn how to improve our website. These cookies give us only anonymous data to analyze. You can disable these cookies if you want by following your browser’s directions for disabling cookies.
CALIFORNIA DO NOT TRACK DISCLOSURES
How do we respond to Web browser “do not track” signals or other mechanisms that provide consumers the ability to exercise choice regarding the collection of personally identifiable information about an individual consumer’s online activities over time and across third-party websites or online services?
We currently do not respond to DNT signals in browsers because we do not track individual users across the web.
May other parties collect personally identifiable information about an individual consumer’s online activities over time and across different websites when they visit https://nslsc.co/?
Notice to California Residents
In response to a California law, we will automatically treat individuals with California addresses or telephone numbers (when disclosed to us) as if you requested us to not share your information with nonaffiliated third parties except as permitted by the applicable California law. We will also limit the sharing of information about you with our affiliates to comply with California privacy laws that apply to us.
Notice to Vermont Residents
In response to Vermont regulations, we automatically treat accounts with Vermont billing addresses as if you requested that we not share your information with nonaffiliated third parties, and that we limit the information we share with our affiliates. If we disclose information about you to nonaffiliated third parties with whom we have joint marketing agreements, we will only disclose your name, address, other contact information, and information about our transaction and experiences with you.
Notice to Nevada Residents
We are providing you this notice pursuant to state law. You may be placed on our internal Do Not Call List by requesting that we cease calling you by contacting us directly and making such request in writing [enter e-mail address]. Nevada law requires that we also provide you with the following contact information: Bureau of Consumer Protection, Office of the Nevada Attorney General, 555 E. Washington St., Suite 3900, Las Vegas, NV 89101; Phone number: 702-486-3132; e-mail: BCPINFO@ag.state.nv.us.
Notice to Users Outside of the United States
Safeguarding Information Collected
The security of your personal information is a very high priority for us and we take a number of steps to safeguard it. Some of the measures we take are:
- Limiting access to personal information to those employees who are critical to the delivery of products and services to you.
- Implementing appropriate physical, electronic and procedural safeguards to guard against unauthorized access or use.
- Requiring appropriate consents and protections from our business partners before we share any personally identifiable information.
National Student Loan Service Center uses commercially reasonable physical and technical security measures to protect all personal information in our possession. Sensitive information such as Social Security numbers are encrypted using secure sockets layer encryption from the time of your submission and while it is stored by us. We cannot, however, guarantee or warrant the absolute security of any system or that any information we hold will not be accessed, disclosed, altered or destroyed.
Children Under 18
Our website is not intended to be used by children under 18 years old. You represent and warrant that you are at least 18 years of age. If you are under age 18, you may not use the website or services. We do not knowingly collect personal information from, or target our website or services to children under the age 18. We understand that there may be exceptions to this rule including, but not limited to children who are emancipated. If we discover that the website is being used inappropriately, we will take steps, if possible, to disable access so that the individual may no longer access our website.
Links to Other Websites
Our website may contain links to other websites. Please note that when you click on one of these links you are “clicking” to another website. National Student Loan Service Center is not responsible for the information privacy practices or the content of such websites. We encourage you to read the privacy policies of these linked websites as their information privacy practices may differ from ours.
You may always opt-out of receiving communications from us. To opt out of future communications from National Student Loan Service Center, please email e-mail address or contact us at telephone number Monday to Friday 9am to 5pm CST.
If you remove your information from our database it will no longer be used by us for secondary purposes, disclosed to third parties, or used by us or third parties to send promotional correspondence to you. You may remove your information by sending your request in writing via email to [e-mail address]
We may display personal testimonials of satisfied customers on our website in addition to other endorsements. With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at e-mail address.
How To Contact Us
Should you have other questions or concerns about these privacy policies, please call us at enter telephone or send us an email at enter e-mail.